Returns and damage.

If you change your mind

You can cancel an order for any reason within fourteen days of the day it arrives. Tell us within those fourteen days, then send it back within fourteen days of telling us. To tell us, telephone us on 07818 767068 or email studiogallimore@gmail.com, or send the form at the foot of this page. You do not have to give a reason.

• Silk scarves come back unworn, as they arrived, in their packaging. A returned scarf goes back into its edition.
• Coffee comes back in its sealed bag. Once a bag has been opened it cannot be returned, because food cannot be sold again once its seal is broken.

Please post it back to us with tracking, as the parcel is yours to look after until it reaches us. The cost of sending it back is yours, unless it arrived damaged or faulty.

We refund you within fourteen days of receiving it back, or of your proof that you have sent it if that comes first, to the card you paid with. If you return the whole order we refund the delivery charge as well. If something comes back used or handled more than you would in a shop, we may take the loss in its value off the refund.

A Standing Order

You can stop a Standing Order at any time from your account, with no notice to give. It stops straight away and nothing more is taken. A delivery you have already paid for is still sent, and each delivery can be returned within fourteen days of arriving, as above. You can also skip a delivery or pause the whole thing until the day that delivery goes to the roaster, shown in your account.

A pre-order

You can cancel a pre-order at any time before it leaves us, for a full refund. Once it has arrived with you, the fourteen days above apply.

If it arrives damaged or faulty

Please telephone us on 07818 767068 or email studiogallimore@gmail.com as soon as you can, with a photograph if it was damaged on the way. Within thirty days of it arriving you are entitled to a full refund. After that we will repair or replace it, or refund you if we cannot. Either way we pay to have it sent back, and none of this affects your legal rights.

Flowers, commissions and bookings

Fresh flowers, weddings, Everlasting commissions, photography and events are made or booked for you, so what happens if plans change is agreed in writing when you book, rather than here.

Cancellation form

If you would like to cancel in writing, you can send us this, completed, or simply tell us in your own words.

To: Studio Gallimore, Warwickshire

I hereby give notice that I cancel my contract of sale of the following goods:

Ordered on, or received on:

Name:

Address:

Signature (only if this form is sent on paper):

Date:

These are part of our terms of sale.